One queue for the bar.
It knows what every order is waiting on.
Smart Queue is designed to produce order accuracy, without compromising the fundamental functions that make an order queue system reliable. We call our queue smart because it's built around fulfilment speed without compromising accountability, which we've found other systems struggle with or do not execute as efficiently. From the moment an order is paid to the moment it is handed over, the floor sees what is next and what each order is waiting on.
Paid, in the queue, oldest first. Waiting on the floor.
The person on the floor should not have to hold the order of things in their head.
A flat list of tickets cannot tell an order waiting on the floor from one waiting on its customer, or today's rush from tomorrow's reservations. Smart Queue can, so what is next is what is shown next, and what is not for today stays out of the way.
Built for the tablet by the machine, not the laptop in the back.
01 / Responsive
Every paid order appears the moment it is paid.
From the customer completing checkout, the order queue chimes and appears on every open queue screen, oldest first, so the floor knows what is next without having to ask.
Each paid order is received at the time it is placed for fulfilment.
Practice orders are marked as practice, and table orders carry their table.
02 / Waiting on
Each order shows what it is waiting on.
An order moves from received to preparing to ready to handed over, and each step answers one question: is it waiting on the floor, or on the customer?
Marking an order Preparing or Ready notifies the customer on their own phone, so nobody has to call a name twice across a crowded room.
When it is handed over, it leaves the queue and joins the list of what was recently fulfilled.
03 / As ordered
The floor reads what the customer ordered.
Every line shows its choices in the same words as the receipt: the milk, each half's toppings, the note left for the counter.
What the customer asked for and what the floor reads are one record, so the two can never disagree.
04 / Queue Governor
Busy is a number the store sets.
Queue Governor lets the store decide what busy means: once a certain number of orders are open, customers are promised a longer wait.
Add as many steps as the counter needs. The ready time every customer is quoted rises and falls with the queue by itself, without anyone remembering to change it.
Only orders the floor is actually working count, not tomorrow's pre-orders and not card payments that never went through.
05 / Rush Mode
Rush Mode is for the morning nobody planned.
A coach party, a sick barista, a machine playing up: switch on Rush Mode and every ready time quoted from that moment adds the minutes the store chooses.
Switch it off and quotes return to normal, so customers are promised what the floor can actually do, not what it could do yesterday.
06 / Accountable
Every order is handed over by someone.
Fulfilling an order means choosing who handed it over, from the colleagues who are clocked in and available.
So "who made this?" has an answer, and the recently fulfilled list shows it, without anyone signing in again in the middle of a rush.
07 / Today and tomorrow
Tomorrow stays out of today.
BakeAhead pre-orders never join the daytime queue. They wait in their own standby list with a production count for whoever is baking.
When the pickup window opens, the order is found by its code and handed over, so the morning's walk-ins and last night's reservations never tread on each other.
Thought through, underneath
Live means live.
On every screen.
What keeps the tablet by the machine honest when the Wi-Fi isn't.
The screen does not go quiet.
When the tablet sleeps or loses Wi-Fi, the queue fetches what it missed on reconnect and checks in on its own every minute, so the screen by the machine cannot quietly fall behind.
Owners see the same live orders in Admin, and the team sees them on the Service Dashboard, limited by role.
Quieter mornings
The next thing to make
is the next thing shown.
Start free — no card needed. Print your counter sign, put it beside the till, and see what happens.